Payment Policy

Last updated: August, 2026

 

Thank you for shopping with FOODCHAIN. This Payment Policy explains the payment methods we accept, how payments are processed, and the measures we take to protect your payment information when you place an order through the official FOODCHAIN website(the"Site").

By placing an order through the Site, you agree to the terms outlined in this Payment Policy and the Terms of Service of FOODCHAIN.

In the event of any conflict between this Policy and the Terms of Service, (a) the Terms of Service shall control with respect to dispute resolution, limitation of liability, and governing law, and (b) this Policy shall control with respect to payment related matters.

1. Accepted Payment Methods

FOODCHAIN currently accepts the following secure payment methods:

1.1. Credit & Debit Cards

l Visa

l Mastercard

l American Express (AMEX)

l Discover

l Diners Club

1.2. Digital Wallets

l Shop Pay

l Apple Pay

l Google Pay

Available payment methods may vary depending on your location, device, browser, or payment eligibility.

All orders must be successfully authorized before they can be processed and shipped.

2. Payment Processing and Authorization

Payments are processed by FOODCHAIN’s third-party payment service provider(s). FOODCHAIN does not collect or store your full payment card information. Any payment information you provide is collected and processed directly by the applicable third-party payment processor in accordance with its own terms and privacy policy. When you submit an order, your selected payment method will be authorized at checkout. If payment authorization is unsuccessful, your order cannot be processed. FOODCHAIN reserves the right to refuse, cancel, or limit any order if:

l payment authorization fails;

l payment information cannot be verified;

l requested verification cannot be completed; or

l fraudulent, unauthorized, or suspicious activity is suspected.

3. Pricing & Currency

Unless otherwise stated, all prices displayed on our website are shown in U.S. Dollars (USD).

Applicable taxes and shipping charges (if any) will be calculated during checkout before you complete your purchase. 

Any currency conversion or exchange rate applied to your transaction is determined by the payment provider, card issuer, or financial institution.

4. Taxes and Additional Charges

Applicable sales tax will be calculated automatically during checkout where required by applicable law.

For international shipments, customers are responsible for applicable customs duties, import taxes, brokerage fees, or other government-imposed charges, where applicable.

5. Payment Security

FOODCHAIN takes reasonable measures to help protect payment-related information. Our third-party payment service provider(s) maintain industry-standard security measures, including compliance with applicable PCI DSS requirements, where applicable. FOODCHAIN does not control and is not responsible for the security practices, systems, or policies of third-party payment processors. Customers should review the applicable payment processor’s terms and privacy policy for additional information.

6. Order Verification

To help protect customers and prevent fraudulent transactions, FOODCHAIN may review certain orders before processing.

Such review may include verifying payment information, billing details, or other order information where reasonably necessary.

If FOODCHAIN is unable to verify an order or reasonably suspects unauthorized or fraudulent activity, FOODCHAIN reserves the right to cancel the order and issue a refund to the original payment method.

7. Failed or Declined Payments

If your payment is declined, please:

l Verify that your payment information is accurate.

l Contact your card issuer or payment provider.

l Try another accepted payment method.

Your order will not be processed until payment has been successfully completed.

8. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed, the time required for the funds to appear in your account depends on the payment provider or financial institution and may take several business days.

For additional information regarding refunds, please refer to the FOODCHAIN’s Return and Refund Policy.

9. Questions About a Charge

If you notice an unfamiliar charge or believe there has been an error with your payment, please contact FOODCHAIN as soon as possible.

We will work with you and, when appropriate, our third-party payment service providers to investigate and resolve the issue.

10. Payment Policy Updates

FOODCHAIN reserves the right to update or modify this Payment Policy from time to time. If we make any material changes to this Payment Policy, we may notify you by sending an email to the most recent email address you have provided (if any), and/or by posting a prominent notice of the changes on the Site.

Unless otherwise required by applicable law, any such changes will become effective on the date specified in the notice and will apply prospectively. Your continued use of the Site after the effective date of the revised Payment Policy constitutes your acceptance of the revised Payment Policy to the extent permitted by applicable law.

If you do not agree to the revised Payment Policy, you should discontinue use of the Site.

11. Contact Information

For payment-related questions or assistance, please contact us:

FOODCHAIN Customer Support

Email: info@foodchain4pet.com

Business Hours:
Monday–Friday

We strive to respond to all payment-related inquiries within 1–3 business days. Response times may be slightly longer during weekends, public holidays, or periods of unusually high inquiry volume.