Payment Policy

Last updated: July 12, 2026

 

Thank you for shopping with FOODCHAIN. This Payment Policy explains the payment methods we accept, how payments are processed, and the measures we take to protect your payment information when you place an order through our official website.

By placing an order on our website, you agree to the terms outlined in this Payment Policy and the Terms of Service of FOODCHAIN.  

Accepted Payment Methods

We currently accept the following secure payment methods:

Credit & Debit Cards

• Visa
• Mastercard
• American Express (AMEX)
• Discover
• Diners Club

Digital Wallets

• Shop Pay
• Apple Pay
• Google Pay

Available payment methods may vary depending on your location, device, browser, or payment eligibility.

All orders must be successfully authorized before they can be processed and shipped.

 

Payment Authorization

When you submit an order, your payment method will be authorized at checkout.

If payment authorization is unsuccessful, your order cannot be processed.

FOODCHAIN reserves the right to refuse, cancel, or limit any order if payment authorization fails, payment cannot be verified, or fraudulent activity is suspected

Pricing & Currency

Unless otherwise stated, all prices displayed on our website are shown in U.S. Dollars (USD).

Applicable taxes and shipping charges (if any) will be calculated during checkout before you complete your purchase.

 

Taxes

Applicable sales tax will be calculated automatically during checkout where required by applicable law.

Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other government charges that may apply to international shipments, if available.

 

Payment Security

Protecting your payment information is important to us.

All payments are processed through secure, encrypted payment systems that help protect your payment information during checkout.

 

Order Verification

To help protect our customers and prevent fraudulent transactions, FOODCHAIN may perform additional verification before processing certain orders.

Verification may include, but is not limited to:

• Payment verification
• Billing address confirmation
• Identity verificatio
• Verification of unusually large or high-risk orders

If the requested verification cannot be completed within a reasonable time, FOODCHAIN reserves the right to cancel the order and issue a refund to the original payment method.

 

Failed or Declined Payments

If your payment is declined, please:

• Verify that your payment information is accurate.
• Contact your card issuer or payment provider.
• Try another accepted payment method.

Your order will not be processed until payment has been successfully completed.

 

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed, the time required for the funds to appear in your account depends on your payment provider or financial institution and may take several business days.

For additional information regarding refunds, please refer to our Refund Policy.

 

Questions About a Charge

If you notice an unfamiliar charge or believe there has been an error with your payment, please contact us as soon as possible.

We will work with you and, when appropriate, our payment service providers to investigate and resolve the issue. 

 

Payment Policy Updates

FOODCHAIN reserves the right to update or modify this Payment Policy at any time without prior notice.

Any changes become effective immediately upon posting on this page. Your continued use of our website following any updates constitutes your acceptance of the revised Payment Policy to the extent permitted by applicable law.

 

Contact Information

For payment-related questions or assistance, please contact us:

FOODCHAIN Customer Support

Email: info@foodchain4pet.com

Business Hours:
Monday–Friday

We strive to respond to all payment-related inquiries within 1–3 business days. Response times may be slightly longer during weekends, public holidays, or periods of unusually high inquiry volume.