Shipping Policy

 

Last updated: July 01, 2026

 

Thank you for your support of FOODCHAIN. This Shipping Policy outlines how FOODCHAIN processes, ships, and delivers orders placed through our official store.

 

Shipping Regions

We currently ship within the contiguous United States only.

 

We are unable to ship to the following locations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• Armed Forces Americas / Europe / Pacific

 

Delivery Address Eligibility

FOODCHAIN primarily ships to residential and commercial addresses.

P.O. Boxes and APO/FPO/DPO addresses are generally not supported, except for small parcels handled through postal services.

If you are unsure whether your address is eligible, please contact us at info@foodchain4pet.com before placing your order.

 

Shipping Times

Orders are typically processed and shipped within 1-2 business days (Monday–Friday) after payment is confirmed. Orders are not shipped or delivered on weekends or carrier holidays.

 

Pre-order items will ship according to the estimated timeline listed on the corresponding product page.

 

During holidays and peak sales periods (e.g., Black Friday and Cyber Monday), processing times may be slightly longer due to high order volumes. We aim to process all orders within 5 business days. If any significant delay occurs, you will be notified via email.

 

If you need to postpone a shipment, please contact us immediately at info@foodchain4pet.com after placing your order.

 

Once shipped, delivery time may vary depending on your location and carrier operations.

 

Shipping Fee

United States (Contiguous)

• A flat shipping rate of $12 applies to all orders within the contiguous United States.
• Additional shipping charges may apply to remote or extended service areas.

 

Order Fulfillment & Split Shipments

• Orders may ship from multiple warehouses
• If items are stored separately or temporarily unavailable, your order may arrive in multiple packages
• No additional shipping fees will be charged for split shipments

 

Address Changes & Shipping Surcharges

Once an order is placed, the shipping address is considered final and confirmed.

 

Address Change Requests

If you need to request an address change, please contact us as soon as possible at info@foodchain4pet.com.

 

We will do our best to assist, but cannot guarantee that changes can be made before the order is processed or shipped.

 

If the order has already been shipped or delivered to the original address provided at checkout:

• FOODCHAIN is not responsible for any loss or delivery issues
• Any return or refund requests will follow our standard return policy
• Return shipping costs are the responsibility of the customer

 

Shipping Surcharges

In some cases, additional shipping surcharges determined by the carrier may apply. These may be charged at checkout or billed retrospectively based on actual carrier fees.

 

Common reasons include:

• Address changes initiated after order shipment (by either sender or recipient)
• Delivery to remote or extended service areas (e.g., Delivery Area Surcharge (DAS) or Extended Area Surcharge (EAS))

 

Delivery Confirmation

Once a shipment is marked as “Delivered” by the carrier to the shipping address provided at checkout, FOODCHAIN's delivery obligation is considered fulfilled.

 

Customers will receive a shipping confirmation email when the order ships and may receive a delivery confirmation email once the carrier confirms successful delivery.

 

If a package is marked as delivered but cannot be located, customers should first:

• Verify the shipping address provided at checkout
• Check around the delivery location, mailbox, parcel locker, front desk, garage, or other secure areas
• Ask household members, neighbors, property managers, or reception staff whether the package was accepted on their behalf

 

 If the package still cannot be located, customers should contact FOODCHAIN Support for further assistance.

 

Delayed or Stalled Transit

We ship through reputable carriers including USPS, FedEx, UPS, Amazon Logistics, UniUni and other regional logistics partners.

 

Once an order has been handed over to the carrier, FOODCHAIN is not responsible for carrier delays, stalled tracking updates, weather disruptions, transportation interruptions, labor shortages, or other carrier-related transit issues.

 

If issues occur, we recommend contacting the carrier directly. However, our support team is happy to assist with filing claims or investigation requests when needed.

 

Lost or Stolen Package Investigation

If tracking information shows that a package has been delivered, but the customer believes the package is lost, missing, or stolen after delivery, FOODCHAIN may request supporting documentation to assist with carrier investigations, insurance claims, or package protection claims.

 

Supporting documentation may include:

• Police report receipt
• Security camera footage
• Carrier investigation results
• Notarized statement
• Other reasonable documentation requested during the investigation process

 

Failure to provide requested supporting documentation may limit our ability to investigate the claim or assist with compensation requests.

 

For orders purchased with Worry-Free Delivery (Seel Protection), customers should submit claims directly through the Seel Resolution Center and provide all requested documentation required for claim review.

 

Self-Collection, Unsuccessful Delivery & Returned Shipments

If a carrier is unable to complete delivery due to reasons such as:

• Incorrect address
• Failed delivery attempts
• Unclaimed package at pickup point

 

The parcel may be held at a local facility or returned to our warehouse.

 

In such cases:

• Re-delivery can be arranged upon request (shipping costs paid by the customer)
• If a refund is requested, original and return shipping costs will be deducted from the refund amount

 

FAQ

Where do you ship from?

Orders are fulfilled from warehouses across the United States.

 

How can I track my order?

Once your order ships, you will receive a tracking number via email.You can visit Track Order page and use the provided code to track your order delivery status. Please contact info@foodchain4pet.com If you haven't received your tracking code.

 

Will my order arrive in multiple packages?

Yes. If items are stored in different warehouses or shipped separately, your order may arrive in multiple packages at no additional cost.

 

What if I entered an incorrect address?

Please contact us immediately. We will try to update your address, but changes are not guaranteed once processing begins.

 

What should I do if my package is marked as delivered but cannot be located?

If your package is marked as delivered but cannot be found, please contact our support team at info@foodchain4pet.com and provide one of the following:

a. Police report receipt

• • File a report online or in person with your local police department
  • Search: “City Name + police department + online report”
  • Look for “Online Reporting” or “File a Police Report”
  • You will receive a Report Number as confirmation

b. Security footage (if available)

• • Video showing the package was delivered and subsequently taken

c. Carrier confirmation

• • Proof from the shipping carrier stating the package is lost or cannot be located

d. Notarized statement

• • A notarized document describing the lost package incident
  • Can be completed via a library, law office, or certified online notary

 

If you purchased Worry-Free Delivery (Seel Protection), please file your claim directly at https://resolution.seel.com and submit the required information above to complete your claim.