Privacy Policy

 

Last Updated: July 1, 2026

 

FOODCHAIN is a brand operated by ERAARK TECHNOLOGY US LIMITED. This Privacy Policy explains how ERAARK TECHNOLOGY US LIMITED, doing business as FOODCHAIN (“FOODCHAIN,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects your Personal Information when you visit or use our website, https://foodchain4pet.com/, and related online services.

 

1. DEFINITIONS

A.“Data” includes both Non-Personal Information and Personally Identifiable Information.
 
B.“Non-Personal Information” is any information that is not Personally Identifiable Information (defined below). Non-Personal Information includes, without limitation, Personally Identifiable Information that has been anonymized.
 
C. “Personal Information,” “Personally Identifiable Information,” “PII,” or “Personal Data” will have the meaning set forth in the applicable data privacy and security laws for the jurisdiction you are located in. In general, Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a particular individual or household. It may include information such as your name, email address, telephone number, billing and shipping address, account information, order information, payment-related transaction information, customer support information, device and browser information, cookie identifiers, and other information that can reasonably identify or be linked to you.

D.“FOODCHAIN,” “we,” “us” and “our” refers to the FOODCHAIN
 
E.“Site” refers to FOODCHAIN’s website at https://foodchain4pet.com/ and related online services maintained by FOODCHAIN.
If you use FOODCHAIN smart devices through the PETKIT App, the collection and use of data through the PETKIT App will be subject to the PETKIT App privacy policy and applicable device-specific notices.
 
F.“You” and “your” mean the individual or entity visiting or using the Site.

 

2. INFORMATION COLLECTED AND CONSENT

You do not have to provide any Personally Identifiable Information to browse the publicly available pages of the Site; however, in order to obtain or use products or services that are or may be provided through the Site or that we may otherwise offer online or offline (collectively, the “Services”) you may be required to register and/or provide Personally Identifiable Information.

A. Personal Data You Provide Us

We may collect Personal Data from you in a variety of ways, including, but not limited to, when you (i) use our platform based Services; (ii) fill out forms or fields on the Site or offline; (iii) complete an application for a product or service available through the Site; (iv) communicate with us through the Site or by email, mail, text, telephone, facsimile or other electronic means; (v) process payments; (vi) make payments; (vii) provide us with Personal Data; (viii) participate in activities or utilize resources provided by or through FOODCHAIN; or (ix) submit or authorize the submission by third parties to submit information through the Site or the Services. We collect or may collect, among other Personal Data you provide to us, the following categories of Personal Data from you:

• Identifiers and contact information, such as your name, alias, billing address, shipping address, email address, telephone number, account name, Internet Protocol address, online identifier, and other similar identifiers.
• Personal Data as defined by applicable law, including without limitation as defined by Cal. Civ. Code Section 1798.80(a).
• Customer support information.
• Employment and application information, only if you apply for a position through a recruitment channel that we provide.
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement.
• Order information.
• Payment-related information, such as payment method, transaction status, transaction ID, billing address, refund information, and limited payment details made available by our payment service providers, such as the card brand and the last four digits of the card number. We do not directly store full credit card numbers, CVV codes, or complete bank account information.
• Approximate location information, such as information inferred from your IP address, shipping address, billing address, or website usage, where necessary for order fulfillment, fraud prevention, website analytics, localization, tax calculation, shipping, or advertising measurement.
• Device information.

We will treat as Personal Data any item that, either alone or together with other information, we could use to identify an individual. Except as described below, we will not share with third parties any personal information without your permission.

We collect and use your Personal Information as described in this Privacy Policy and in accordance with applicable law. Depending on the context, we may rely on your consent, the need to perform a contract with you, our legitimate interests, compliance with legal obligations, or other legal bases permitted by applicable law. If you provide Personal Information relating to another person, you represent that you have the authority to do so and have obtained any consent required by applicable law.

We may also collect your Personal Data from sources that you have authorized to share with us or that you have authorized us to obtain information from. 

We may also collect information about you from third parties related to transactions you are contemplating entering into with us or that you have entered into with us.

If you believe we received our personal information from a source without authority to share your personal information with us, please contact us so that we can resolve your complaint.

Future Smart Device and PETKIT App Use

FOODCHAIN may offer smart pet devices in the future. If you purchase or use a FOODCHAIN smart device and connect, bind, control, or manage the device through the PETKIT App, additional device-related information may be collected and processed through the PETKIT App. Such information may include device identifiers, device model, network information, device status, operation logs, and, depending on the device features and your settings, audio, image, video, or other device-generated data. The processing of such information through the PETKIT App will be governed by the PETKIT App privacy policy and any device-specific notices provided at the time of use.

B. Information We Automatically Collect

FOODCHAIN may collect information about you automatically when you visit the Site, communicate through the Site, or use any of our online Services. 

System Information: We may automatically receive certain information from your browser or mobile device, such as your browser type, the operating system of your device, the equipment you use to access the Site, and the unique identifier of your mobile device.

IP Address: We may also receive your IP address and the name of the internet service provider (“ISP”) or your mobile carrier.

Browsing Information: We may collect the URL of the site from which you came and the URL of the site you visit when leaving the Site or any of our online Services and your activities on the Site, such as webpages you view and how you interact with those webpages. 

Location: We may infer your approximate location from information such as your IP address, billing address, shipping address, or other information provided through the Site. We do not collect precise GPS location through the Site unless we provide specific notice and obtain any consent required by applicable law.

Site Usage: As you use the Site or any of our online Services, we may also collect information about such usage and your actions on the Site, such as pages you viewed, access times, and how long you spend on a page. We may use cookies to collect such information, as described in more detail below. This information is considered Non-Personal Data, which we can use for any purpose, including, without limitation, to help us improve the Site or the Services and to enhance your, and other users’, experience. 

Aggregated Anonymized Data: We may also convert personal information into Non-Personal Information by excluding information that is personally identifiable. You acknowledge that Non-Personal Information and Personal Information that is converted into Non-Personal Information belongs to FOODCHAIN and that FOODCHAIN has the right to use such general information as it determines in its sole discretion.

 

3.Cookies, Advertising Platforms and Similar Technologies Used on the Site

The Site or our online Services may use “cookies,” or other identifiers, which may be stored on your device, to recognize you as a user when you return to the Site or use the online Services using the same computer and web browser and to maintain your preferences. We use cookies and other identifiers to identify which areas of the Site or online Services you have visited and how you interact with the Site. We also may use this information to better personalize the content you see on the Site or online Services, serve you with personal advertisements for FOODCHAIN and third-party products, either via email, on our Site, or on other websites on the internet. We do not store unencrypted Personal Data in cookies. We also do not link Non-Personal Information from cookies to your Personal Data.

 

In addition, we may use the services of advertising platforms to provide relevant marketing to consumers concerning our Services.

 

In general, we use or may use four different types of cookies:

 

Strictly necessary cookies: These cookies are necessary to enable the basic features of the Site, including any of our applications, such as providing a secure login.

 

Functional cookies: These cookies allow our Site to remember your site preferences and choices you make on the Site. We also use functional cookies to facilitate navigation, to display content more effectively, and to personalize your experience.

 

Advertising cookies: Advertising cookies allow us to select which advertisements and offers you may like. We also use cookies to track online responses to advertisements and other marketing to better understand your interests so that we can present more relevant advertisements and messages to you. 

 

Analytics cookies: Analytics cookies help us improve our website by collecting and reporting information on how you use it.

 

Third-party cookies and similar technologies: To support the operation, security, analytics, personalization, advertising, payment processing, order fulfillment, customer reviews, email marketing, cookie consent management, and customer support functions of the Site, we may use third-party service providers and tools that may place or recognize cookies or similar technologies on your browser or collect information from users of the Site. These may include, depending on the features used on our Site, Shopify, Klaviyo, Google Merchant Center, Google Ads, Google Analytics, Google Tag Manager, Meta/Facebook Pixel, Microsoft Clarity, Sentry, Cloudflare, TikTok Pixel, Pinterest, Judge.me, EComposer, Avada, TrustShop, 17TRACK, Avada Cookies Consent, PayPal, Airwallex, Shop Pay, Apple Pay, and Google Pay.

 

Managing Your Cookie Preferences: Where available, you may manage your cookie preferences through our cookie banner or cookie preference center, including choices related to required, personalization, marketing, and analytics cookies. Required cookies are necessary for the Site to function and cannot be disabled through our cookie preference tools. You may also manage cookies through your browser settings, including by refusing all cookies or third-party cookies, where supported by your browser. Please note that disabling certain cookies may affect the functionality, availability, or personalization of the Site.

 

Opting-out of Personalized Ads: You can opt-out of receiving personalized ads from advertisers and ad networks that are members of the Network Advertising Initiative (“NAI”) or who follow the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising using their respective opt-out tools. The NAI’s opt-out tool can be found here: http://www.networkadvertising.org/choices and the DAA’s opt-out tool can be found here: http://www.aboutads.info/choices/.

 

In addition, your mobile devices may offer settings that enable you to make choices about the collection, use, or transfer of mobile app information for online behavioral advertising (for example, Apple iOS’s Advertising ID and Google Android’s Advertising ID). Please note that opting out does not prevent the display of all advertisement to you.

 

4.HOW WE USE AND SHARE YOUR PERSONAL DATA

Except as described below, we will not share with third parties the link between your IP address and your Personal Data without your permission.

We may also collect your Personal Data from sources that you have authorized to share with us. We will use your Personal Data in those circumstances to provide the Services that your Personal Data was shared with us to fulfill. If you believe we received your Personal Data from a source without authority to share your Personal Data with us, please contact us so that we can resolve your complaint. 

FOODCHAIN may use personal information for the following purposes: 

A. To improve customer service: Your information helps us communicate more effectively with inquiries and existing customers, and to respond to your customer service requests and support needs.

 

B. To personalize user experience: We may use information in the aggregate to understand how our users as a group use the Services and resources provided on the Site.

 

C. To improve the Site: We continually strive to improve our Site and the Services based on the information and feedback we receive from you.

 

D. To provide products or services and to process transactions: Except as otherwise expressly provided in this Privacy Policy, we will use Data for the purposes of fulfilling our duties and providing the Services. FOODCHAIN may use Non-Personal Information for statistical analysis, product development, research, or other purposes. We may use the information that you provide about yourself or that you have provided to our customers for the purpose of providing and fulfilling the Services. . We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

 

E. Service providers, affiliates, and authorized support teams: Your Personal Information may be processed by service providers that support our Site and Services, such as e-commerce platforms, payment processors, shipping and fulfillment providers, email marketing platforms, analytics and advertising tools, customer support tools, security service providers, and IT service providers. We may also make Personal Information available to our affiliates and authorized personnel, including operations, customer service, IT, legal, and compliance teams, where necessary to operate the Site, process orders, provide customer support, manage after-sales services, maintain security, comply with legal obligations, and improve our services. 

 

F. To send periodic mail, emails, and surveys: The email address you provide for the Services will only be used to send you information, newsletters, surveys, and updates pertaining to the Services requested, provided, or that we think you may be interested in. It may also be used to respond to inquiries and/or other requests or questions.

 

G. To improve and develop our products and services: We may use Personal Information, where permitted by applicable law, to understand customer needs, improve our Site, products, services, customer support, and user experience, and develop new or improved FOODCHAIN products and services. Where reasonably possible, we use aggregated, anonymized, or de-identified information for analytics, product improvement, and service development.

 

H. Fulfillment Obligations: Comply with contractual obligations, relevant industry standards, and our policies.

 

I. For marketing: Where permitted by applicable law and based on your consent or applicable opt-out rights, we may use your email address and related information to send promotional messages, newsletters, product updates, discounts, and other marketing communications about FOODCHAIN products and services. We may use service providers, such as email marketing platforms, to help us send and manage these communications. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

 

J. Compliance with applicable law: We may disclose your Personal Data as we may in our sole discretion determine is necessary or reasonably required to comply with law, applicable regulations, court orders or subpoenas; to enforce our Terms and Conditions; or to protect our rights, property, or safety; or the rights, property, or safety of others.

 

K. Security: Mitigate fraud, enhance the security of the Site, and manage institutional risk.

 

L. Business Transactions: We may disclose and/or transfer your Personal Data in connection with a potential or actual sale, merger, acquisition, bankruptcy or other transaction in which an affiliate or third party acquires all or any part of our businesses and/or assets (including, for example, this Site). 

 

M. Payment Processing: For processing payments for our customers or related to the Services we provide you.

 

5. RETENTION AND STORAGE OF PERSONAL DATA

We retain your Personal Information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide the Site and Services, complete transactions, process orders, provide customer support and after-sales services, comply with tax, accounting, legal, and regulatory obligations, resolve disputes, prevent fraud, maintain security, and enforce our agreements.

Different categories of Personal Information may be retained for different periods depending on the purpose of processing, applicable legal requirements, and our business needs. For example, we may retain order and transaction records for as long as necessary for order fulfillment, returns, refunds, warranty or after-sales support, tax and accounting compliance, dispute resolution, and legal compliance. Customer support records may be retained as necessary to respond to inquiries, manage complaints, and improve service quality. Marketing subscription information may be retained until you unsubscribe or withdraw consent, and we may retain limited suppression records to ensure that we honor your opt-out request. Cookie, analytics, and advertising data are retained in accordance with the settings of the relevant tools and applicable law.

When Personal Information is no longer necessary for the purposes described above, we will delete, anonymize, de-identify, or otherwise restrict access to it where required by applicable law.

 

6. SECURITY

We use commercially reasonable administrative, technical, and organizational measures designed to protect your Personal Information, taking into account the nature and sensitivity of the information we process.

Payments are processed by third-party payment service providers. We do not directly store full credit card numbers or CVV codes. Payment information submitted through our Site is processed by payment service providers using security measures appropriate to the nature of the transaction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we take reasonable measures to protect your Personal Information, we cannot guarantee absolute security.

Payments are processed by third-party payment service providers. We do not directly store full credit card numbers or CVV codes. Payment information submitted through our Site is processed by payment service providers using security measures appropriate to the nature of the transaction.

 

7. DO NOT TRACK

Your browser may provide you with the option to send a “Do Not Track” signal to websites you visit. This signal is used to request that websites not send the requesting device cookies, but websites have no obligation to respond to such signal or to modify their operation. Our online sites may not recognize all web browser based “Do Not Track” signals. However, you may be able to modify your internet-enabled device’s web browser settings to block all cookies or third-party cookies.

 

8.EXEMPTIONS FROM THE PRIVACY POLICY

Communications through email, telephone, social media, instant messaging, or other third-party platforms may be subject to the privacy practices and terms of the relevant service providers or platforms. We will process the Personal Information you provide to us through these channels in accordance with this Privacy Policy where we determine the purposes and means of processing such information. However, we recommend that you do not send sensitive or unnecessary Personal Information through unsecured channels unless it is necessary for your request.

 

9. LINKS TO OTHER SITES

The Site and the online Services may contain links to other websites. FOODCHAIN is not responsible for the actions, practices, or content of websites linked to, or from, the Site or the online Services. You understand such websites may require you to agree to their terms of use and that we have no control over these terms. As always, you understand it is your responsibility to verify your legal use of a website, and use of information from the website and the corresponding website owner.

 

10. AGE OF CONSENT

FOODCHAIN takes special care to protect the privacy needs of children under the age of 13 and we encourage parents to be an active participant in their child’s online activities. FOODCHAIN abides by the Children’s Online Privacy Policy Act (COPPA) and other relevant laws. The Site does not target and is not intended for children under the age of 13, and FOODCHAIN will not knowingly collect Personal Data directly from them. If FOODCHAIN discovers that a child has provided Personal Data directly through the Site, FOODCHAIN will eliminate that data. The Site is only intended for persons 18 years of age or older. If you are under the age of 18, you must ask a parent or legal guardian for permission prior to submitting any information to this Site.

 

If you have knowledge that a child 13 years of age or younger has submitted Personally Identifiable Information to us, please contact us and we will delete the Personal Data collected belonging to that child. You may contact us by writing to us at the address below. Parent and guardians can also contact us by mail but before any information is disclosed, the parent will be required to provide verification of his/her identity and authority related to any request. We will only send the information to the parent email address in the registration file.

 

11. CAN-SPAM COMPLIANCE NOTICE

FOODCHAIN fully complies with the federal CAN-SPAM Act. You can always opt-out of receipt of further email correspondence from us.

 

12. CALIFORNIA PRIVACY RIGHTS

Under Section 1798.83 of the California Civil Code, residents of California can obtain certain information with whom they have an established business relationship. That information is about the Personal Data those companies have shared with third parties for direct marketing purposes during the preceding calendar year. The law requires companies to inform consumers about the categories of Personal Data shared with third parties, the names and addresses of those third parties, and examples of the services or products marketed by those third parties. To request a copy of the information disclosure provided by FOODCHAIN under Section 1798.83 of the California Civil Code, please contact us via mail at the address below.

 

13. PRIVACY RIGHTS

This Privacy Policy provides additional information to California, Colorado, Connecticut, Florida, Indiana, Iowa, Kentucky, Montana, Oregon, Texas, Tennessee, Utah, and Virginia residents whose Personal Information is collected pursuant to the California Consumer Privacy Act (“CCPA”)(as amended by the California Privacy Rights Act), Colorado Privacy Act ("CPA"), Connecticut Data Privacy Act ("CTDPA"), Florida Digital Bill of Rights (“FDBR”), Indiana Consumer Data Protection Act (“ICDPA”), Iowa Data Protection Act (“IDPA”), Kentucky Consumer Data Protection Act (“KCDPA”), Montana Consumer Data Privacy Act (“MCDPA”), Oregon Consumer Privacy Act (“OCPA”), Tennessee Information Protection Act (“TIPA”), Texas Data Privacy and Security Act (TDPSA”), Utah Consumer Privacy Act (“UCPA”), Virginia Consumer Data Protection Act ("VCDPA"), Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), and other states or countries that may adopt laws after the publication of this Privacy Policy, and other states that may adopt laws after the publication of this Privacy Policy (generically referred to as “Privacy Laws”). The following rights do not all apply under each of the foregoing Privacy Laws. Some states have adopted privacy laws that require specific disclosures. The following explains the rights you may have, depending on where you reside and the jurisdiction that FOODCHAIN is subject to related to your Personal Data. 

 

As applicable, the Privacy Laws supplement the information contained herein, in our general Privacy Policy, and applies solely to visitors, users and others who reside in jurisdictions that FOODCHAIN is subject to and that apply to you. Some or all of the privacy rights set forth below may apply to you. The following terms in this Section 13 supersede any inconsistent terms in any other sections of the Privacy Policy to the extent that any apply to you:

 

a. We do not sell your personal information

 

We do not sell your Personal Information. 

 

b. Your Rights Under Privacy Laws

 

1.Right to Access and Know.

You may request that we disclose the following information:

a. The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;

b. The specific pieces of Personal Information we collected about you;

c. The business or commercial purpose of collecting or sharing Personal Information about you;

d. The categories of Personal Information about you that we shared (as defined under the applicable privacy law) and the categories of third parties with whom we shared such Personal Information; and

e. The categories of Personal Information about you that we otherwise disclosed, and the categories of third parties to whom we disclosed such Personal Information (if applicable).

Under Privacy Laws, the right to obtain “specific pieces” of Personal Information does not grant a right to the whole of any document that contains Personal Information, but only the right to obtain items of your Personal Information. Additionally, you have a right to know “categories” of sources of Personal Information and “categories” of third parties to which personal information is disclosed, but not the individual sources or third parties. FOODCHAIN does not always track individualized sources or recipients.

 

2. Right to be Informed. 

You may request the manner in which consent can be revoked, and the procedure for lodging grievances and complaints concerning the processing of your Personal Information. In addition, you also have the right to know the following information:

a. the purposes of the processing;

b. the recipients or categories of recipients to whom the Personal Data have been or will be disclosed, in particular recipients in third countries or international organizations;

c. where possible, the envisaged period for which the Personal Data will be stored, or, if not possible, the criteria used to determine that period;

d. the existence of the right to request from the data controller rectification or erasure of Personal Data, or restriction of processing of Personal Data concerning you, or to object to such processing;

e. the existence of the right to lodge a complaint with the applicable governmental authority;

f. where the Personal Data is not collected from you, any available information as to their source; and

g. the existence of automated decision-making, including profiling, and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for you.

 

3. Right to Request Correction of your Personal Information.

You may request that we correct inaccuracies in your Personal Information;

 

4. Right to Request Deletion of Your Personal Information.

You may request to have your Personal Information deleted;

 

5. Right to Opt-out of Sharing for Cross-Context Behavioral Advertising. 

You may request to opt out of the “sharing” of your Personal Information for purposes of cross-context behavioral advertising.

 

6. Right to Data Portability.

You have the right to request a copy of your data in a machine-readable format.

 

7. Right to Encryption.

You may have the right to request that your Personal Information be encrypted at rest/while in storage and/or while in transit.

 

8. Right to Restrict Processing. 

You may have the right to request the restriction of the processing of your Personal Data where one of the following applies:

a. The accuracy of the Personal Information is contested by you, for a period enabling us to verify the accuracy of the Personal Information.

b. The processing is unlawful, and you oppose the erasure of the Personal Information and request the restriction of their use instead.

c. We no longer need the Personal Information for the purposes of the contemplated processing but it is required by us to exercise or defend legal claims.

d. You have objected to processing of your Personal Information pending the verification of whether our legitimate grounds of processing override those of yours.

 

9. Right to Object/Withdraw Consent. 

You may have the right to object to our reliance on our legitimate interests as the basis of our processing of your Personal Information that impacts your rights.  You also may have the right to withdraw your consent to our processing of your Personal Information at anytime. 

 

10. Right Not to Be Subject to Automated decision making. 

You may have the right to object to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or affecting you.

 

c. Verification of Requests to Exercise Rights.  

When receiving a request, we will verify that the individual making the request is the individual to whom the Personal Information subject to the request pertains. You may exercise your rights yourself or may use an authorized agent to make requests to disclose certain information about the processing of your Personal Information or to delete Personal Information on your behalf. If you use an authorized agent to submit a request, we may request that you provide us additional information demonstrating that the agent is acting on your behalf.

 

d. Additional Explanation of Categories of Personal Information We Collect

We collect information that may identify you, your household or your device or is reasonably capable of being connected with or linked to you, your household, or your device. “Personal Information” does not include public information available from government records, de-identified or aggregated information, or information that is protected by other laws.

 

e. Additional Disclosure for How We Use Your Information

See above for how we use your information. We will not use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

 

We are not required to (1) retain your Personal Information if collected for a single one-time transaction if, in the ordinary course of business, that information would not be retained and (2) re-identify or otherwise link any data that, in the ordinary course of business, is not maintained in a way that would be considered personal information.

 

f. Exemptions to Request to Delete Requests

Unless otherwise required by applicable law, we are not required to grant your deletion request if retaining the Personal Information is necessary for us or our service providers to:

1. Complete the transaction for which the Personal Information was collected, fulfill the terms of a written warranty or product recall, or otherwise perform a contract between us and you.

2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.

3. Debug to identify and repair errors that impact existing intended functionality.

4. Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law.

5. Comply with the California Electronic Communications Privacy Act or any other applicable law.

6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest when the deletion of the public information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.

7. For solely internal uses that are reasonably aligned with your expectations based on your relationship with us.

8. Comply with a legal obligation.

9. Internally make otherwise lawful uses of your Personal Information that are compatible with the context in which you provided your Personal Information.

Where we have made Personal Information public and are obliged pursuant to GDPR Article 17(1) or any other applicable law to erase the Personal Information, we shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other controllers processing the Personal Information that you have requested erasure by such controllers of any links to, or copy or replication of, those Personal Information, as far as processing is not required. We will arrange the necessary measures in individual cases.

 

g. After You Make an Opt-Out Request

Once you make an opt-out request, we will wait at least twelve (12) months (unless a different period is legally required) before asking you to reauthorize Personal Information sharing with third parties. However, you may change your mind and opt back into Personal Information sharing with third parties at any time by mailing us at the address below.

 

We will only use Personal Information provided in an opt-out request to review and comply with the request. We will act upon your opt-out request within 15 days of receipt. 

 

h. We Will Not Discriminate Against You for Exercising Your Rights

We will not discriminate against you, including employees’, applicants’, and independent contractors’ right not to be retaliated against,  for exercising any of your rights under the Privacy Laws. We will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods and services or a different level or quality of goods or services.

 

i. Exercising Your Right to Erasure

If you have such right, and you wish to request the erasure of Personal Data stored by us, you may, at any time, contact us via email to make such request as provided in Section 16 below.

 

Where we have made Personal Data public and are obliged to erase the Personal Data, we shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform others processing the Personal Data that you have requested erasure. We will arrange the necessary measures in individual cases.

 

14. EU AND UK PRIVACY RIGHTS

This section is for users in the European Union and the United Kingdom (collectively, “EEA”) and supplements the information contained in other sections of this policy and applies solely to all visitors, users and others who are located in the EEA. Any inconsistent terms in any other sections of this policy will be superseded by this Section for EEA residents.

a. Personal Data.   References to Personal Information in this policy are equivalent to “personal data” governed by the General Data Protection Regulation (EU/UK) (collectively and generically, the “GDPR”).

b. Controller.  We are the controller of your Personal Information covered by this policy for purposes of the GDPR. Our contact information is provided below.

c. Legal Bases for Processing.  We use your Personal Information only as permitted by law. Our legal bases for processing Personal Information are described in this Section 14 is as follows:

• To provide Services to you.
• To perform our contractual obligations.
• To perform pre-contractual measures.
• For research and development.
• To send you marketing communications.
• For compliance, fraud prevention and safety.
•  To create anonymous data.
• To comply with applicable law.
• Processing of Personal Data with your consent.
• Protect your vital interests or those of another natural person.
• Processing operations that are pursued by ERAARK TECHNOLOGY US LIMITED, doing business as FOODCHAIN, for our legitimate interests or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of Personal Data.

d. Your rights.The GDPR gives you certain rights regarding your personal data.  If you are located within the EEA, you may ask us to take the following actions in relation to your Personal Information that we hold:

• • Right to Access.  You have the right to request information about our processing of your Personal Data and give you access to your Personal Data. In addition, you also have the right to know the following information:
    • the purposes of the processing;
    • the categories of Personal Data concerned;
    • the recipients or categories of recipients to whom the Personal Data have been or will be disclosed, in particular recipients in third countries or international organizations;
    • where possible, the envisaged period for which the Personal Data will be stored, or, if not possible, the criteria used to determine that period;
    • the existence of the right to request from the data controller rectification or erasure of Personal Data, or restriction of processing of Personal Data concerning you, or to object to such processing;
    • the existence of the right to lodge a complaint with the Information Commissioner’s Office which is the UK’s data protection regulator;
    • where the Personal Data is not collected from you, any available information as to their source;
    • the existence of automated decision-making, including profiling, and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for you.
  • Right to Rectification.  You have the right to update or correct inaccuracies in your Personal Data. Taking into account the purposes of the processing, you shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

 

• • Right to Erasure (“Right to be Forgotten”).  You have the right to request that Personal Data be deleted without undue delay where one of the following grounds applies, if the processing is not necessary:
    • The Personal Data is no longer necessary in relation to the purposes for which they were collected or otherwise processed.
    • You withdraw Consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
    • You object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR.
    • The Personal Data has been unlawfully processed.
    • The Personal Data must be erased for compliance with a legal obligation in UK law to which the data controller is subject.
    • The Personal Data has been collected in relation to the offer of information society services directly to a child, referred to in Article 8(1) of the GDPR.

If one of the above reasons applies, and you wish to request the erasure of Personal Data stored by us, they may, at any time, contact us via email.

Where we have made Personal Data public and are obliged pursuant to Article 17(1) to erase the Personal Data, we shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other controllers processing the Personal Data that you have requested erasure by such controllers of any links to, or copy or replication of, those Personal Data, as far as processing is not required. We will arrange the necessary measures in individual cases.

• •  Right to Restrict Processing.  You have the right to restrict the processing of your Personal Data where one of the following applies:
    • n The accuracy of the Personal Data is contested by you, for a period enabling us to verify the accuracy of the Personal Data.
    • n The processing is unlawful, and you oppose the erasure of the Personal Data and request the restriction of their use instead.
    • n We no longer need the Personal Data for the purposes of the contemplated processing but is required by us to exercise or defend legal claims.
    • n You have objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether our legitimate grounds of processing override those of yours.

 

• • Right to Data Portability.  You have the right to receive your Personal Data, which was provided to us, in a structured, commonly used machine-readable format.

 

You shall have the right to transmit such Personal Data to another controller without hindrance from us, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

 

In exercising your right to data portability pursuant to Article 20(1) of the GDPR, you shall have the right to have Personal Data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.

 

• • Right to Object/Withdraw Consent.  You have the right to object to our reliance on our legitimate interests as the basis of our processing of your Personal Information that impacts your rights.  You also have the right to withdraw your consent to our processing of your Personal Data at anytime. 

 

• • Right Not to Be Subject to Automated decision making. You have the right to object to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or affecting you.

e. Cross-Border Data Transfer. Your Personal Information may be stored, processed, or accessed in the United States and other jurisdictions where we, our affiliates, service providers, or authorized support teams operate. These jurisdictions may have data protection laws that differ from those in your place of residence. Where required by applicable law, we will implement appropriate safeguards for cross-border transfers of Personal Information.

 

15. LEGAL BASES FOR PROCESSING

We use your Personal Information only as permitted by law. Our legal bases for processing Personal Information are as follows:

• To provide Services to you.
• To perform our contractual obligations.
• To perform pre-contractual measures.
• For research and development.
• To send you marketing communications.
• For compliance, fraud prevention and safety.
• To create anonymous data.
• To comply with applicable law.
• Processing of Personal Data with your consent.
• Protect your vital interests or those of another natural person.

 

Processing operations that are pursued by FOODCHAIN for our legitimate interests or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject/data principal which require protection of Personal Data.

 

16. CANADA PRIVACY RIGHTS

This section is for users in Canada and supplements the information contained in other sections of this policy and applies solely to visitors, users and others who are located in Canada. Any inconsistent terms in any other sections of this policy will be superseded by this Section for Canadian residents. In addition to the privacy rights set forth in Section 13(b)(1-9) and 13(h) above, Canadian residents also have the right to opt-out of marketing email by clicking the “unsubscribe” link in the email. You may also exercise your rights pursuant to Section 17 below. 

 

17. HOW TO SUBMIT A REQUEST TO FOODCHAIN TO EXERCISE YOUR PRIVACY RIGHTS.

You may submit your verifiable requests to FOODCHAIN by emailing info@foodchain4pet.com with the subject line “Personal Information Request.”

For any questions regarding this Privacy Policy or your privacy rights, please contact us using the information below:

FOODCHAIN
Address: 100 N HOWARD ST STE R, SPOKANE, WA 99201, UNITED STATES
Telephone: +1 (909) 274-7052
Email: info@foodchain4pet.com

 

Unless otherwise provided for under applicable privacy law, only you, or someone legally authorized to act on your behalf, may make a verifiable request to your Personal Information. Unless otherwise provided for in applicable privacy law, we are not required to provide you with Personal Information more than twice in a 12-month period.

 

We will not be able to respond to your request to provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you or someone you are authorized to request and receive the Personal Information on behalf of.

Unless legally obligated to respond in a shorter timeframe, we will try to respond to your request within forty-five (45) days of receipt of your written request. If we require more time (up to 90 days), we will inform you of the extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication.

We may request specific information from you to help us confirm your identity and process your request.  Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions.  

 

US APPEALS:  If you are a resident in a state that provides any of the rights set forth in Section 13 and FOODCHAIN refuses to take action on your request related to any of the above specified rights or any other privacy related request, you may appeal FOODCHAIN’s refusal by clicking the link below, filling out the form and submitting it to us. We will inform you in writing of any action taken or not taken in response to your appeal within sixty (60) days of receiving your appeal. Our response will include a written explanation of the reason or reasons for our decision. If we deny your appeal, you may contact the attorney general in your state to file a complaint.

• To submit an appeal, please contact us at info@foodchain4pet.com with the subject line “Privacy Appeal.”

• California: To file a complaint with the California Privacy Protection Agency, please click here. 

• Texas: To file a complaint with the Texas Attorney General, please click here. If the link to the Privacy Complaint Form is broken or otherwise not working, please navigate to this page to complete the complaint process and click the “Privacy Complaint Form”: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint 

GDPR Complaints. If you are a European Union or United Kingdom resident, you may make a complaint regarding the use of your personal information to your local data protection regulator.  You can find your data protection regulator here: 

• EU: https://edpb.europa.eu/about-edpb/about-edpb/members_en.  

• UK: https://ico.org.uk/global/contact-us/ 

 

18. YOUR NEVADA PRIVACY RIGHTS

Nevada law (SB 220) permits customers in Nevada to opt-out of the sale of certain kinds of Personal Information. A sale under Nevada law is the transfer of this Personal Information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. We do not sell your Personal Information to third parties as defined in Nevada law. If you are a Nevada resident and wish to opt-out of the sale of your Personal Information, should we change our practices in the future, you must send a request to by mail.

 

19. AMENDMENTS

FOODCHAIN reserves the right to change the Privacy Policy from time to time as its sole discretion with or without notice. Revisions to the Privacy Policy regarding the use of Personal Information are not retroactive.

 

20. INTERNATIONAL PROCESSING DISCLOSURE

Personal Information submitted to FOODCHAIN may be stored, processed, or accessed in the United States and other jurisdictions where FOODCHAIN, its affiliates, service providers, or authorized support teams operate. These jurisdictions may have data protection laws that differ from those in your place of residence. Where required by applicable law, we will take appropriate measures to protect Personal Information transferred across borders.

 

21. CONTACT

If you have any questions about the Privacy Policy, or to report a violation of the Terms and Conditions, please contact us by mail or email at:

FOODCHAIN
Address: 100 N HOWARD ST STE R, SPOKANE, WA 99201, UNITED STATES
Telephone: +1 (909) 274-7052
Email: info@foodchain4pet.com